Our regular business hours are Monday through Friday 9 a.m. to 5 p.m. Pacific Time. If calling during non-business hours, please leave a message and we will return your call as soon as possible.

Payment terms: C.O.D., Visa, Master Card, American Express Accepted. Established Accounts & Accounts with Credit References - Net 15.

Shipping: UPS Ground, unless otherwise requested.

Back orders: We are usually able to fill orders the same or next day. If we are out of stock on an item, we will place on BACK ORDER for you. Unless cancelled by you, we will ship as soon as possible.

Questions? If you have a question about any of our products, or if you need help using your products, please contact us by e-mail or phone. Be sure to visit our product instruction page for information on combined products uses and knot tying.

Satisfaction guarantee: It is very important to us that you are completely satisfied with your Ru Horse products. Return unused items to us for refund or exchange within 30 days. No returns on special or custom orders.